Complaint Measures

1. Investment management business and investment advisory and agency businesses

As a complaint settlement agency, Japan Securities Investment Advisers Association (JSIAA) processes complaints and resolves disputes in accordance with the provisions of the Financial Instruments and Exchange Act.

2. Type II financial instruments business

As a complaint settlement agency, the Financial Instruments Mediation Assistance Center (FINMAC) processes complaints and resolves disputes in accordance with the provisions of the Financial Instruments and Exchange Act.

FINMAC is commissioned by the JSIAA for complaint processing and agency dispute services relating to the financial instruments business of JSIAA members. The point of contact for the above associations is indicated below:

Financial Instruments Mediation Assistance Center (FINMAC)
2-1-13 Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo 103-0025
Tel: 0120-64-5005 (toll-free)
9 a.m. to 5 p.m. (excluding Saturdays, Sundays and National Holidays)

Designated dispute settlement agency for money lending business

We have concluded a processing service agreement with the following organization as our designated dispute settlement agency for money lending business:

Japan Financial Services Association
Consultancy Service and Dispute Settlement Center for Money Lending Business 3-19-15 Takanawa, Minato-ku, Tokyo 108-0074
Tel: 03-5739-3861